Privacy Policy

1. Information We Collect

We collect information in the following categories:

• Account information — such as your email address, display name, and authentication credentials managed through our identity provider
• Profile and billing information — such as subscription plan, credit balance, payment status, and Stripe customer identifiers when you purchase paid features
• Course and content data — such as course titles, modules, pages, assignments, quizzes, uploaded files, chat history with the assistant, and export records you create in the Service
• Usage information — such as feature usage, credit consumption, support tickets, and technical logs related to your account
• Device and browser data — such as IP address, browser type, operating system, and general usage diagnostics collected through standard web technologies

2. How We Use Information

We use collected information to:

• Provide, operate, maintain, and secure the Service
• Authenticate users and manage accounts, subscriptions, and credits
• Process AI-assisted requests and document conversions you initiate
• Generate exports and store course materials associated with your account
• Process payments and prevent fraud
• Respond to support requests and communicate about the Service
• Monitor performance, troubleshoot issues, and improve features
• Comply with legal obligations and enforce our Terms

3. AI Processing

When you use AI features, relevant prompts, course context, and uploaded materials may be sent to third-party AI providers to generate responses or converted content. We configure these services to support our product functionality.

Do not submit sensitive personal information, protected student records, or confidential institutional data unless you are authorized to do so and understand the risks of processing through cloud AI services.

AI providers may process data according to their own terms and policies. We select providers appropriate for our use case, but we do not control every aspect of their infrastructure.

4. How We Share Information

We do not sell your personal information. We may share information with service providers that help us operate the Service, such as hosting, database, authentication, payment, email, analytics, and AI providers. These providers may access information only to perform services on our behalf.

We may also disclose information if required by law, to protect rights and safety, to investigate fraud or security issues, or in connection with a merger, acquisition, or sale of assets.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences such as theme settings, and maintain session security. You can control cookies through your browser settings, but disabling certain cookies may limit Service functionality.

6. Data Retention

We retain account and course data for as long as your account is active or as needed to provide the Service. We may retain certain records after account closure where required for legal, billing, security, or backup purposes.

You may delete courses or account-related content through the product where available. Contact us if you need help with account deletion requests.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

You may update certain account information in Settings. Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing.

To exercise these rights, contact us using the information below. We may need to verify your identity before responding.

9. Children's Privacy

Courship is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us information, contact us and we will take appropriate steps to delete it.

10. International Users

If you access the Service from outside the United States, you understand that information may be processed and stored in the United States or other countries where we or our providers operate, which may have different data protection laws than your jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy with an updated effective date and, where appropriate, provide additional notice. Continued use after changes become effective means you accept the updated policy.

12. Contact Us

Privacy questions or requests may be sent to info@creativenour.tech.

Creative Nour LLC · https://creativenour.tech/