FAQ

Answers about passwords, help, credits, cache, videos, and Canvas export.

How do I reset my password?: Go to Settings → Password and use “Send password reset email”, or ask an admin to send a reset link.
Where do I get help?: Signed-in users can submit a support request from the Help page. You can also browse these documentation articles.
Why are my credits not updating?: Usage is recorded after each assistant response. If the balance looks stuck, try clearing cache and testing in Incognito, then check billing.
Do I need a credit card to start?: No. You can sign up free and receive starter AI credits with no payment information required.
The app looks wrong or my session feels stuck. What should I do?: Follow the clear cache & Incognito guide. That fixes most browser-side issues quickly.
Where are the tutorial videos?: Guides that have a video embed it at the top of the article — start with What is Courship?, Dashboard & navigation, Course builder, and Doc to Quiz from the docs hub.
How do I get my course or quiz into Canvas?: Export an .imscc course package from Course builder, or a quiz ZIP from Doc to Quiz, then import in Canvas. See the Canvas export article for steps and official Canvas guides.