Clear cache & test in Incognito

If Courship looks wrong, feels stuck on an old session, or credits and pages do not match what you expect, clear site data for Courship and retest in a private browser window before contacting support.

When to try this

• The page layout looks broken, outdated, or missing controls you know should be there.
• You stay logged into the wrong account, or sign-in / sign-out does not stick.
• Your credit balance or plan looks incorrect after a purchase or AI action.
• An export or upload fails repeatedly after a recent browser update.

Clear cache and cookies for Courship

Clear site data for the Courship site only when possible, then reload. Exact labels vary by browser:

• Chrome: Settings → Privacy and security → Delete browsing data. Choose Cookies and Cached images/files, set the time range, and clear. Or click the lock/tune icon in the address bar → Site settings → Clear data.
• Safari (Mac): Safari → Settings → Privacy → Manage Website Data, find Courship, remove it, then reload. Or Develop → Empty Caches if the Develop menu is enabled.
• Firefox: Settings → Privacy & Security → Cookies and Site Data → Manage Data, remove Courship, then reload.

Test in Incognito or Private mode

A private window ignores most extensions and stored cookies. If Courship works there, the issue is almost always local cache, an extension, or a stale session — not your course data.

1. Open a new Incognito (Chrome), Private (Safari/Firefox), or InPrivate (Edge) window.
2. Go to Courship and confirm the marketing or sign-in page loads cleanly.
3. Sign in with your account.
4. Check dashboard credits, open Course builder or Doc to Quiz, and retry the action that failed.

If the problem continues in a private window, submit a request from the Help page and mention what you already tried.